Voxpopme’s quality assurance process automatically screens incoming video responses for audio and visual issues. This guide explains how to find, review, and manage any responses that were declined during that process.
How QA Levels Work
The QA team examines each video based on your chosen QA level — strict, moderate, or relaxed. Videos that do not meet the selected quality threshold are automatically declined and set aside for your review.
Filter for Declined Responses
Use the advanced filters to locate declined videos. Select “declined equals true” in your filter settings to display all responses that did not pass quality checks, making it easy to review them in one place.
View Decline Reasons
Check the data tab for each declined response to see the specific reason it was rejected. This provides transparency about which quality issues triggered the decline, whether audio problems, visual quality, or other concerns.
Request Approval for Declined Videos
If you believe a declined video should have been approved, you can escalate it. Send the response ID to your Customer Success Manager, and they will review it for potential reinstatement into your project.