78: How insights help us understand customer journey stages

In this episode of “Reel Talk: The Customer Insights Show,” we discuss the role of insights to understand the different stages of the customer journey. That could include a strategy to democratize research across an organization and to share the results differently to drive better results. To discuss that topic, Jennifer Mancusi is joined by Jorge Calvachi, a global thought leader, director of insights at La-Z-Boy, and member of the Voxpopme advisory board. Join us for the discussion.