120: Realizing the Importance of Customer-Centricity to the Bottom Line – a chat with Diane Haluszka of PVH

Being customer-centric can be easier said than done, but it’s possible when companies stick with it as a strategy and mindset. Diane Haluszka of PVH has been at the forefront of customer-centricity and has kept the customer journey top of mind in her work. Let’s talk about that on this live episode of the market research podcast “Reel Talk: The Customer Insights Show.”