Implementation Manager

United States | Remote

Overview

Voxpopme is the centralized insights platform helping qualitative research teams build better products with fast, scalable consumer conversations.

Companies including Microsoft, Kelloggs, Mars, and Pepsico use Voxpopme to create continuous conversations with the people who matter most, helping them build great brands, products, teams and experiences. 

We currently have an opportunity for an Implementation Manager within our US team.

You’ll be results and customer focused, highly organized and quick to learn, as well as embracing our 4 core values:

  • We work hard and enjoy life
  • We do the right thing
  • We are results focused
  • We are curious innovators
Summary of role

We are seeking a curious, self motivated, problem solver for the role of Implementation Manager. As an Implementation Manager, you will be responsible for project scoping, survey scripting, quality assurances, field management and reporting. Your role will involve collaborating with internal teams and clients to ensure surveys meet their objectives while adhering to quality standards and best practices.

This role requires an individual who is organized, practices good time management, is an effective communicator, is resourceful, and can work well under time pressures. This position will be working with a collaborative team composed of Project Managers, Customer Success, and Sales.

Responsibilities
  • Work closely with Sales, Customer Success, and Project Managers to confirm scope and feasibility for any inbound research projects. Advising on any technical limitations, time restrictions, or traps that may get in the way of us achieving a customers objectives
  • Set-up surveys using our proprietary Project Set-up Wizard and/or other 3rd Party survey tools when more complex set ups are required. 
  • Conduct thorough testing of the survey to identify and resolve any programming errors or inconsistencies in surveys that may impact project objectives. 
  • Coordinates with 3rd Party suppliers (when applicable) to ensure any outside services being used are set-up and managed. 
  • Monitor survey performance metrics such as completion rates, response times, and drop-off rates, identifying areas for optimization.
  • Communicate regularly with internal stakeholders, Clients & external suppliers; providing updates on survey progress, address concerns, and gather feedback for future enhancements.
  • Assist with post-survey activities such as data cleaning, re-coding and other activities required for supporting reporting and analysis.
Desired Skills
  • Excellent Communication: Ability to effectively communicate ideas, questions, and concerns verbally and in writing. Clear communication is key for collaborating with team members and understanding tasks.
  • Adaptability: Willingness to learn and adapt to new tasks, processes, and technologies as required by the role. Flexibility is essential in a dynamic work environment.
  • Problem-Solving: Capacity to analyze situations, identify potential issues, and propose solutions. A proactive approach to problem-solving enhances productivity and contributes to team success.
  • Attention to Detail: Strong attention to detail and accuracy in completing tasks. Consistently producing high-quality work ensures the reliability and credibility of our outputs.
  • Team Player: Ability to work collaboratively in a team environment, supporting colleagues and contributing positively to group dynamics. A cooperative attitude fosters a positive work culture and drives collective achievement.
  • Time Management: Effective time management skills to prioritize tasks, meet deadlines, and manage workload efficiently. Being organized and focused enhances productivity and minimizes stress.
  • Self-Motivation: Demonstrated ability to take initiative and work independently with minimal supervision. A self-motivated individual drives personal growth and contributes to the overall success of the team.
  • Curiosity and Eagerness to Learn: A curious mindset and a passion for learning new skills and knowledge. A willingness to explore and expand one’s abilities is crucial for professional development and growth in the role.
  • Experience in Market Research Industry and/or with survey platforms a plus

In addition to a competitive salary, Voxpopme offers a comprehensive benefits package including equity.

We are passionate about growing and developing our team and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L&D programs allow you to carve out your own career path to reach your full potential.

We take the health and well-being of our staff seriously. With this comes the ability to request flexible working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you.

Salary $45K

Ready to join the team? Fill out the form below to start your application. 

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